Refund Policy
Last updated: 11-5 2026
Requesting review
For a metadata remover hub subscription or credit purchase, contact support with your account email, order reference, purchase date and the reason for your request. Do not send full card numbers, passwords or sensitive source files.
Problems with metadata removal
If an advertised metadata removal operation fails, describe the file format, affected metadata fields and error message. We may ask for a non-sensitive example or offer troubleshooting. A file that contains visible personal information is not necessarily a failed metadata removal result.
Eligibility and duplicate charges
We review duplicate charges, undelivered purchases and reported service failures individually, taking account of usage, the checkout terms and any mandatory rights. Submitting a request does not guarantee approval. No blanket waiver of statutory refund rights is intended.
Cancellation and processing
Cancel renewal through your account or contact support. Cancellation and refunds are separate requests. Approved refunds are returned through the original payment method where available; settlement time depends on the payment provider. Any refunded credits or access may be withdrawn to match the refunded purchase.
Contact us
For metadata removal, account or policy questions, email:
support@metadataremoverhub.com